Self-Exclusion Policy
Mmk121 is committed to responsible gaming. This Self-Exclusion Policy provides a formal process to suspend or restrict access to your Mmk121 account for a defined period to reduce gambling-related harm and to facilitate responsible gambling practices.
Definitions and scope
Self-Exclusion means a deliberate, voluntary decision to suspend or restrict access to your Mmk121 account and all related Site services for a defined period. Self-Exclusion applies to all account-associated features, including payments, wagering, and promotions, and extends to materials delivered through the Site while the self-exclusion is in effect.
Who may initiate Self-Exclusion
Any registered user may request Self-Exclusion if they believe they have a gambling problem or wish to pause activity. The request applies to the account used to place bets on the Site.
Initiating a Self-Exclusion
- Prepare a written request that identifies the user by registered email and username and specifies the exclusion period.
- Submit the request from the email address registered to the Mmk121 account. Send to [email protected] with the subject line Self-Exclusion Request. If preferred, a written request may be delivered through authorised in-site communications, subject to verification.
- Mmk121 will acknowledge receipt in writing within one business day and confirm the effective start date of the Exclusion.
Exclusion periods
The user may specify any exclusion duration at the time of submission. Examples include 3 months, 6 months, 1 year, or 3 years. The exclusion period is determined by the User. A custom period longer than 3 years may be granted, but for such periods Mmk121 reserves the right to terminate the account and return funds in accordance with the Terms of Use and withdrawal rules.
Effects during Self-Exclusion
- Access to the User's Mmk121 Personal Account and all Site services is suspended for the duration of the Exclusion.
- Access to deposits, wagers, winnings, and promotional materials is blocked. The user will not receive marketing communications from Mmk121 during the Exclusion.
- Any balances remaining in the account are preserved in accordance with the Terms of Use. Withdrawal of funds, if permissible, will occur after restoration and in line with standard withdrawal procedures.
Termination or restoration of Self-Exclusion
Restoration may occur only after the expiration of the specified Exclusion period. Restoration is not automatic. To restore access, the user must submit a written request after the Exclusion period to the same support address. Mmk121 will respond with confirmation or request for further verification, within a reasonable timeframe. The Exclusion may be extended or renewed by a new written request after the initial period if the user continues to meet the criteria for exclusion.
Post-Exclusion reactivation and reapplication
After restoration, a new Self-Exclusion request may be submitted at any time consistent with the Terms of Use. A new exclusion period is subject to the same requirements and verification as the initial request.
Data protection and privacy
Personal data collected in connection with Self-Exclusion will be processed in conformity with Mmk121's Privacy Policy. Data will be used to administer the exclusion, to verify identity, to prevent circumvention, and to comply with legal and regulatory obligations. Data retention for enforcement of the exclusion shall be consistent with applicable laws and regulatory guidance.
Responsible gaming and age requirement
Underage participation is prohibited. Gambling is potentially addictive; participants should gamble responsibly and are encouraged to use available responsible gambling tools, including Self-Exclusion, to manage their activity. If you are located in jurisdictions with age restrictions, comply accordingly.
Other matters
- There is no automatic restoration of access at the end of the Exclusion period; a written restoration request is required.
- The Self-Exclusion is voluntary and binding during the defined period. Attempts to circumvent the Exclusion will be noted and may be refused.
Contact and support
For Self-Exclusion requests or to obtain verification of status, contact Mmk121 support at [email protected]. The operator will provide written confirmation of the Exclusion start date and, upon restoration, the steps required to reaccess the account. If you require assistance, live chat and in-account messaging are available during business hours.